You can contact the Customer Success Team on several channels:
- About the help area of the car manager (with access to the public area of the customer portal)
- About ourCustomer Portal
- By e-mail toservice@pixelconcept.de
- By phone via +49 561 7898450 (depending on active product plan - only from Professional package)
- PerAppointment booking(especially for more complex topics or desired consulting prices, please refer to ourPrice list)
If this is not an error of the system, we reserve the right to incur the effort incurred according to current
Price listto invoice.
We recommend contacting via the customer portal (with registration), by appointment booking or, in case of urgent matters by phone.
A ticket is created for each contact - Information about this will be sent to you by e-mail. When registering in our customer portal, you will find all tickets you have created in your area, so you have an overview of all open and closed queries to the service team.
Please make sure that you provide us with sufficient information when contacting us in writing that allows us to process your request quickly. Entering a phone number for queries is also recommended.
If we cannot answer a call (e.g. outside our opening hours), we will get back to you as soon as possible. Please leave sufficient information to allow us to feedback or process your matter.