Häufige Fragen
Optimized images are no longer available for download, why?
Jobs are available for download up to 90 days. After this time has expired, the images are no longer available.
What can happen if images are taken incorrectly?
If images are not taken correctly, unwanted results may occur in the image optimization.Examples you will find here.
What should I consider when taking pictures?
Please note theSettings for Image optimizationwhichTechnical requirementsand theNotes for taking pictures. Ideally, within the picDesigner smartphone app theRecording functionare used.
My vehicle floats in the air with optimized images - what do I do wrong?
Please use for AI image optimizations for AI image optimizationsRear wall with Floor. Continue paying attention tothe recording position / recording angle. Examples of Shooting / constellation errors and consequences after image optimization you will ...
Can I cancel an order placed?
Unfortunately no. Image optimization starts practically immediately, so cancellation is only possible in the rarest cases.
I want to complain an optimization job.
Please contact uspixelconcept. Ideally, name the job number and reason for the complaint.
I want to use another back panel.
Please create or configure aRear panelvia the web application of picDesigner. There, your own wall can also be played up. If desired, we can also create a back panel for you - pleaseContact us.
My images cannot be used because they are too small.
Images must be at least as large as the back panel used. Please make sure that you take pictures in full resolution or that the images are in full resolution in the gallery. Alternatively, please use a smaller back panel.
The app / picDesigner specifies with a back panel / package - why?
Settings have been made in the picDesigner web application or in the linked automanager, set the presets. These must not be changed when the vehicle inventory is linked.
Optimized images are not played in the car manager.
Please make sure that you are optimizing via theTrigger linked inventoryAnd not about free image optimization.
I want to use features that are not shared in my package.
Please upgrade online to the desired package or takeContactwith pixelconcept on.